Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or reschedule appointments.

General Rule

• All sales are final. Refunds are only granted under the specific cases outlined below.

Refund Eligibility

• Refunds are considered only when:
• The coupon has not been redeemed and is still valid.
• The e-coupon was not delivered.
• There was a duplicate or erroneous charge.
• Refunds will not be granted for:
• Change of mind.
• Failure to redeem before expiry.
• Missed appointments or no-shows.

Refund Request Process

• To request a refund, email booking@sukiha.com with your full name, order ID, and reason for refund.
• Requests must be made within 5 calendar days of purchase.
• Approved refunds will be issued to your original credit card within 7–14 business days.