Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

1. About Our Services

At Sukiha, we offer a variety of beauty and nail services, including luxury treatments, nail art & effects, extensions & overlays, polish & finishes, and basic care & grooming.

Since each appointment is reserved especially for you and services are customized, all payments are generally non-refundable except in the situations mentioned below.

2. After Your Service Is Done

• Once your service has been completed, refunds cannot be provided
• Results may vary depending on individual preferences, nail condition, and aftercare

3. Booking Deposits

• Deposits paid to secure your appointment are non-refundable

However:

• Deposits can be moved to a new appointment if rescheduled within the allowed notice period
• Deposits will be forfeited in case of late cancellation or no-show

4. When Refunds May Be Considered

Refunds are only considered in the following cases:

• The appointment is cancelled within the allowed notice period and no rescheduling is requested
• We are unable to provide the service due to unexpected circumstances
• A duplicate or incorrect payment has been made

All refunds are subject to approval by our management team.

5. Health, Allergies & Reactions

• Clients must inform us about any allergies, sensitivities, or nail/skin conditions before the service
• We are not responsible for reactions if this information was not shared in advance
• Refunds will not be given based on dissatisfaction unless there is a clear service error

6. If a Service Isn’t Suitable

If a service is found unsuitable during consultation (before starting), we may:

• Recommend a more suitable alternative
• Offer a refund or service credit at our discretion

7. Refund Processing

• Approved refunds will be processed within 7–14 working days
• Refunds will be issued via the original payment method unless agreed otherwise
• Processing time may vary depending on your payment provider

8. Late Arrivals & No-Shows

• Late arrivals may result in reduced service time or cancellation
• Missed appointments or no-shows are non-refundable

9. Policy Updates

Sukiha reserves the right to update this policy at any time. Changes will take effect immediately once posted.

10. Contact Us

For any refund-related questions, please contact us at: booking@sukiha.com